Refund Policy | Fancy Cafe AI

You can buy Fancy Cafe AI credits as a one-time pack or through a monthly or yearly subscription, and an outside processor takes the payment. This page deals with getting your money back. It is different from credit returns: when a clip fails or a provider's safety filter stops it, the credits used for that try return to your balance by themselves, with nothing for you to do.

When You Qualify for a Refund

You need to satisfy two conditions:

• We receive your email within 7 days of the original purchase or of the first charge on a subscription.
• You have not made substantial use of paid features since that charge.

Asking for a Refund

Write to support@fancycafe.pro with:

• The email address linked to your Fancy Cafe AI account
• Your order or receipt number, if available
• The reason for your request, if you would like to share it

How Long It Takes

Once approved, the money goes back to whichever payment method you used. Your bank or card issuer will usually take 5-10 business days to display it.

What We Cannot Refund

As a general rule, we do not refund:

• Accounts with substantial paid use, for example when many clips were rendered or a large portion of the credits has gone
• Renewal charges raised once those 7 days have passed
• One-time credit packs, unless a refund is legally required
• Accounts that violate the Terms of Service or misuse this process

Ending a Subscription

Turn off renewal whenever you like. Doing so prevents later charges, but earlier payments are not returned.

Disputes with Your Bank

Please talk to support first, since billing problems are usually sorted out more quickly that way than through a dispute or chargeback. While a chargeback remains open, we may restrict the account during our investigation.

Your Legal Rights

Mandatory consumer rights continue to apply regardless of anything written here.

Questions about this Refund Policy: support@fancycafe.pro.